Hi there!
Before posting here on the forum, I found several potential solutions, but I believe that each of them was missing something I needed. I will then explain the current scenario:
- Due to a internal revision off all of company forms pages (yes, pages, because every app that we support create a specific form for that);
- Now, we want to authenticate several external users who we know make recurring requests. However, we would like to centralize a way for unauthenticated users to open requests;
- In total we have three major types of users: Internals (with access to our catalog), Clients (authenticated externals with specific access to particular catalog itens), and the common citzen (unauthenticatd);
For the last one (common citzen), what approach do you suggest should be followed? The scope of requests will always relate to support or incident reporting relating to application platforms developed by my organization.
PS - A relevant info to get:
- Requester Email (link directly to customer to allow to first line operations interact with);
- Requester Phone Number;
- Specific Application;
- Message.
