Public Variable Set - I'm trying to make a variable set available for public and it's not working

MK_Marrar
Tera Contributor

‎04-26-2022 12:44 AM

Hello Community,

What I'm trying to achieve is to make a variable set and its variables public for users on a record producer.
I managed to make the pages, categories, record producer, and producer variables public but when it comes to variable sets it's not working.

I went through this KB 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551300
but they didn't mention anything about variable sets.

Tried to set the variable set read, create, and write roles to public but that didn't work too.

Labels:
0 Helpfuls
  • 1,267 Views
2 REPLIES 2

Steve Vong1
Tera Contributor

‎05-02-2022 10:12 AM

We're having the same problem.  Doesn't look like it's possible:
https://community.servicenow.com/community?id=community_question&sys_id=9fa18b69db98dbc01dcaf3231f96...

Community Alums
Not applicable

‎04-21-2023 09:39 AM

I was able to expose the Create Roles/Read Roles/Write Roles   fields on the Variable Set form and update them to  public, snc_external.  This allowed the Variable Set to be visible.  Ensure all variables within the variable set also have public/snc_external added to those roles as well.

Hope this helps!