Publish Button on Knowledge article

Piyush_Kolhe
Tera Contributor

‎12-22-2025 04:32 AM

Hi all,
Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?
 
 
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16 REPLIES 16

Piyush_Kolhe
Tera Contributor
In response to Hemanth M1

‎12-22-2025 10:19 PM

followed the same still Publish button is not visible.

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Hemanth M1
Giga Sage
In response to Piyush_Kolhe

‎12-22-2025 10:23 PM

Hi @Piyush_Kolhe ,

 

Can you provide some screenshots if that's ok?

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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Piyush_Kolhe
Tera Contributor
In response to Hemanth M1

‎12-22-2025 10:25 PM

pfa

kb_publish.png

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Hemanth M1
Giga Sage
In response to Piyush_Kolhe

‎12-22-2025 10:46 PM

Hi @Piyush_Kolhe ,

 

Thanks for the screenshot, Could you please check if you have a UI action where workspace form button is enabled, like below?

 

This is controlling the Publish button on the SOW

HemanthM1_0-1766472398529.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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ameybhaisar
Tera Contributor
In response to Piyush_Kolhe

a month ago

Hi Piyush , 

I'm facing the same issue. Did you find a solution for this ?

 

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