Publish Button on Knowledge article

[Piyush_Kolhe]

Hi all,

Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?

[ameybhaisar]

Hi @Hemanth M  , Yes i checked its enabled and no changes have been made on it. Its only after upgrade we're facing this issue. The button is not visible to admin itself. However its visible in default view but not in SOW. 

[KyleB4607527873]

@ameybhaisar Hello! Did you find a resolution for this issue? After upgrading to Australia from Yokohama, we're now seeing the same issue. The Publish UI action was visible prior to upgrade, but is not visible afterward in the Service Operations Workspace. It is visible from the knowledge center and legacy view but not SOW.

[nayanmule]

Check the UI Action if the "Workspace Form Button" is checked or not ? 

Regards,

Nayan

[dwtaber]

I can't reproduce the behavior in my PDI, but in my organization's dev instance, the visibility of the publish button in workspaces seems to depend on the value of sn_km_center.glide.knowman.ece.enable. I have no explanation for this behavior, but that's what I'm seeing.

[petrpastusz]

Hi, upgrade knowledge management plugin.

This was fix working for us after upgrade to Australia Patch 2 and solved the issue.