Pull info from inbound email to variables on a catalog item using Flow Designer

[Alex Saager1]

Hi there,

I've new to Flow Designer and wondered if its possible to pull specific data from an inbound email and populate variables on a catalog item? I've managed to pull the whole email body and pass to a variable but not specific data.

example inbound email

Name: Alex

Dept: IT

Manager: John

example catalog item

Variable 1: Alex

Variable 3: IT 

Variable 3: John

Many thanks,

Alex

[Dr Atul G- LNG]

Hi @Alex Saager1 

In this case you can use the Flow designer.

https://www.servicenow.com/community/now-platform-forum/flow-designer-inbound-email-to-html-field-ca...

https://www.servicenow.com/community/developer-forum/parsing-an-inbound-email-action-to-set-variable...

or

you can create a Flow

to create a new request and via lookup action , check teh lastest incident and pass those value to variable.