Pull phone numbers from Email

[athavichith]

I turned on 'automatically create users for incoming emails from trusted domain'. Is it possible to pull phone numbers, if phone numbers are associated with the email information? 

[kaushal_snow]

Hi @athavichith ,

In your inbound email action, use a script in the Script field That reads email.body_text (or email.body) and uses a regular expression to find the phone number. Example:

var phoneMatch = email.body_text.match(/Phone:\s*([\d\-\(\)\s]+)/i);
if (phoneMatch && phoneMatch[1]) {
  var phone = phoneMatch[1].trim();
  current.phone_number = phone;  // phone_number is a field created
}

After extracting the phone number, link it to the user record (if the user is created or exists). You might query sys_user by email (using email.from) to get the user’s record and set their phone field, or set a custom field on the incident/request/etc....

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