Push Dynamic Approval on Click of a UI Action

[sk59]

Hello,

I have a requirement where in when a user clicks on a UI Action button a group manger should get populated as approver and the user should have an option to click the button again if he wants to send it to the group delegates if the manager is unable approve/reject for any reason. How this can be implemented

Note: Groups may be multiple and each group has a manager and delegates may be multiple and one person from each should approve in order to move the workflow to the next level.

Existing we have a workflow it just sends to group managers and everyone should Approve from each group and then it takes to the next level now we need to embed for the delegates as well.

Appreciate your quick responses

[deepak45]

Implement a ui page in that ui action so when user click the ui action a ui page will appear where he can select the user or group. There will be 2 field on the ui page user and group. And a submit button. Once the user will hit submit. Based on the the data entered create a record in aya approval table 

[AndersBGS]

Hi @sk59 ,

Why would you let it be up to the user to click once or twice based on manager or delegate? Why not rely on OOTB delegation from ServiceNow. Basic in my mind, the manager should delegate is tasks / approvals, if he is not available. If he doesn't delegate, then he has the responsibility. 

[sk59]

we have already a custom field on the group table where it stores delegates.. can this be implemented in the workflow ?

on click of ui action group manager approval and the next click delegate approval despite of approved/rejected