Push notification not sending Mobile App
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11-16-2022 09:58 PM
Hello
We have a requirement for When ever the New incident is Created the push notification message should be in mobile app. The issue i am facing here is after setting all the below fields i am not able to receive any notification (we are in tokyo ) and i also enabled it in the notifications too . What exactly am i missing ?
all the notificaiton is OOB available in the Instance
Help me in this
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11-16-2022 11:22 PM
Yes i have added the "Incident Creation" Notification under the Push Default Registrations for Servicenow MObile application.
see the attached image
then i have checked my Process by Creating a new Incident from System, but There is no logs found in this
and no notification received in the Mobile also .
How to solve this?
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11-16-2022 11:29 PM
And who is receiving the notification (under "who will receive") ?
Best regards,
Sebastian Laursen
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11-16-2022 11:31 PM
it is system admin
or what changes do i need to do this?
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11-16-2022 11:57 PM - edited 11-17-2022 01:58 AM
Just tried in my dev with an approval and it is working fine.
Best regards,
Sebastian Laursen
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11-17-2022 12:25 AM
Other than dev instance in which instance will it works?