Push notification of mobile Agent not sending to group

[pcabaniss]

I have had this issue for a few weeks now. I set up push notifications in ServiceNow to send out an update to users using the Mobile Agent application. I had no issue with the notifications for individual notifications when a task is assigned directly to the person. However, when I need that same notification to be sent to a group, nothing happens. I have checked my configuration, and tried multiple different avenues. For example, I created a business rule that manually fires the event, but still no luck. The event is fired, but the notification is not sent to the group. No logs or feedback of any kind. I feel like I am missing something here, any ideas? 

[RaghavSh · Accepted solution]

@pcabaniss Do you see anything in push logs?

Also for the group members check "cmn_notif_device" table and see if PUSH is enabled for them.

If possible share the screenshot of push notification conditions.

Please mark the answer correct/helpful accordingly.

[RaghavSh · Accepted solution]

@pcabaniss Do you see anything in push logs?

Also for the group members check "cmn_notif_device" table and see if PUSH is enabled for them.

If possible share the screenshot of push notification conditions.

Please mark the answer correct/helpful accordingly.

[pcabaniss]

Thanks for the quick reply, all of the users have push notifications enabled on that table. Do you have working push notifications for groups in your instance? 

[pcabaniss · Accepted solution]

Actually, that was it. Clicking into the user record on that table and I see that there is a group field. Once I filled that in with the correct group, it worked perfectly! Thanks so much for the direction.