Push Notifications

[John Warren]

Hello,

I'm looking into setting up push notifications for the mobile application in our instances and have run into two problems so far.

1) There is no intercept for lower environments like there is for email. So if you clone your production instance down to you dev instance and then trigger a notification in dev the user will receive a push notification on their device. (selecting that push notification sends them to a blank screen)

2) Users have no way to change their notification preferences from the mobile application.

My planned fix for #1 is to add cmn_notif_device to the list of tables that are skipped in a clone. That way the device link will not exist in lower environments.

For #2 has anyone found a fix? Personally, I think it's important to be able to shut off the notifications on the device you are receiving the notifications on.

I tried adding a module and sending it to "/notification_preferences.do?sysparm_query=sysparm_user=javascript:gs.getUserID()" That works fine in the full UI, but sends me to a blank screen in the mobile UI.

[Chuck Tomasi]

Hi John,

I agree #1 would be handy for sub-prod instances.

Insofar as changing the notification preferences on the device (#2), my iOS device shows the standard notification preferences. Can you elaborate on what you are looking for?

[John Warren]

I'm looking for an ability for the user to opt out of a specific push notification on the mobile app like you can on the full UI

Something similar to this setup, but for the mobile application.

Using the OS of the device will enable/disable all notifications instead of making changes to only one type of notification.

[Chuck Tomasi]

Thanks for the clarification. I've sent a message to one of our mobile product managers. I'll let you know what I hear back. Thanks.

[Chuck Tomasi · Accepted solution]

Here's what I got from our product manager...

Unfortunately, no, this isn't available today. We are working on it for Jakarta though. We're cleaning up all the notification preferences and hope to expose those in mobile for this very reason. That being said, you can control notifications for connect currently today. That's something we made available from day one, as connect chats can get very noisy.

Also, with Istanbul (v4.0) of the mobile app, we added additional Connect Message notification controls, which will be out sometime next month.