Hi All,When viewing a KB Article (which has attachments) in ESC Portal, the OOB "kb_article" page has "Knowledge Attachments" widget.While checking the widget, in the Link section, found the below code: var options = { scope: scope, keyboard: true,...
Hi @Ankur Bawiskar , I've created two catalog items: one for new software requests and another for existing software. When a request is made for software that's already approved, a link to the approved software appears at the top of the new software ...
Hi Team, How to get the updated time of tag? When the tag is updated, we need to get the updated time.In general, the updated time doesn't get updated when any changes are done in tag.It will be really helpful if any one respond to it. Best Regards,N...
I have made a script include which is returning all the users that logged in user is manager of i want to use this script include in my reports filter condition which is on a database view table somehow i am getting sys id is null when i call script...
Hi, I have some issues with a transform map I have created. The transform is being used to update existing records in a table with new data. 1. It lets me update fields with invalid values, eg if a field has a choice list, the transform will add my ...
Unless I delete the step, the attached/tied stage does not get removed. Case:I've added a stage "waiting for approval" attached to an approval action in catalog item flow. Now I need to create a new stage and attached it there (for detailed reportin...
We still have the old Content Management site active. After completing the config of Employee Center, we'd like to automatically redirect users going to "<site_name.service-now.com/ess to ".../esc".How would we configure that. We find methods to redi...
Is it possible to configure an AI Agent to automatically update the priority field based on the category? For example, the agent should be able to read rules from the case description.If the description states: “If Category is Billing, set Priority t...
Hi,In our Techspot portal, we have AI search. When an order guide is searched, all the results related to that will be displayed. So, when clicking the exact Order guide, it does nothing. The link is not working. But, when we search for a catalog ite...
I have a client requirement where the goal is to fetch data from SharePoint and then store it in a ServiceNow table. Integration Hub is NOT available for this scenario. What are the best possible ways—using REST APIs, Power Automate, custom scripts, ...
Hello - I am looking into enabling the 'Delegated Request Experience' Currently my company has hundreds of items using a Standard variable set storing the 'requested for' field in a sys_user 'Reference' variable type. To transition to the new field v...
I am trying to auto-populate names in my service catalog record producer. Pulling from the client table to the appt table that I created. I am not using the sn appt table. I have created a catalog UI policy when a change occurs, and Script include fo...
Hi ALL I am trying to create one ui page which will pop up once the user select the configuration item value in catalog variable the ui page will pop-up and shows all incident which is having those have selected configuration item I am using Iframe ...
Hi,The incident form in the agent mobile app has the Configuration item field. Below attached image is the configuration of the Configuration item field, source table is incident, source field is cmdb_ci and the target table is cmdb_ci. The standard ...
Hey, I've combed clean the entire internet for and answer without luck.Issue: I have a form component on the page. When clicking the ( i ) button next to a reference field.A new page pops up with {https:my_current_url}/subClicking the reference basic...
