Hi,Is there a table name to fetch below information on last 6 months tickets: 1) What is the average monthly % of time elapsed before a ticket arrived in particular assignment queue for final resolution?2) % of tickets routed to this queue after 2 ho...
When the user is logged in English language, the widget Popular Items is correctly visible after coming to the Catalog categories page. And when the language is set to Japanese, The popular items widget are not visible and showing the below errors. ...
I am currently working on a Scoped Application. How to use the SNC.PasswordResetUtil.generateUniqueUserToken in my scoped application. It says "SNC" not found. I just want to create that user token. How to achieve this in Scoped Application ?
I have a flow where I want a task to be created when a user requests a computer.The user should return the computer within a maximum of 14 days! What happens if this doesn't occur? Both the task and the created RITM should have a higher priority.What...
We have a use case where in : Business sends email to managers for there employees to check if they still need access to privilege Apps.Business wants to automate this use case where in they send a form to the mgrs with list of all employees who hav...
Hi, Can anybody let me know how can I check all the flows using the particular Action in flow designer? For a particular Action, I see it is being used in 2 flows but due to security constraints I'm unable to see them. I have the admin access in the ...
Hi All, I have a scenario where a scheduled job is configured to run every 2 hours and fetch/process millions of data records. The challenge is that, due to the large volume of data, the job can sometimes take up to 3 hours to complete.In such cases,...
Hi, I am receiving this error as below, in the documentation from snowflake. they need access to sys_dictionary.sys_id, but I can not set this up as it is not selectable. Data ingestion for a ServiceNow table fails with an error "table does not have...
Hello Community,I am reaching out to seek guidance as I am preparing for the ServiceNow Associate Technical Support Intern role. The hiring process is scheduled to begin in just a few days, and I would like to make the most of the remaining time by f...
I have impersonated the user and checked that the user can create a new change with change module but when the user checks from their end, they are not able to see the module create new change. can any one have any idea why the system is not showing ...
Hi, I wanted to make my new form view (uat_change) when creating a change. I already created View rules and works fine after saving the record. But when creating new change records, view is on Default. I have tried adding this to the target URL on th...
Hi experts I'm trying to access the output of a flow, subflow, or action using scripting. I know that the sys_flow_context table stores information about the execution, but it doesn't contain the actual output data visible in the Workflow Studio Oper...
Currently on our homepage, on click of browser Back arrow, it loads the URL of the previous page, however, on click, it actually does not redirect the user to previous page. Requirement is to redirect user to the previous page.
Dear developers, I have a powershell script which works fine in flow action. However, I need to execute that snippet in catalog client script as onChange or onSubmit script. By doing that, based on the response of that script, form will be allowed or...
My customer’s instance is domain-separated, and email processing sometimes causes issues. The problem occurs because users may have multiple user accounts that all share the same email address (we are aware this is not best practice, but it cannot be...