Hello, Team!I've been searching but haven't found any information on how to use email reply separators [sys_email_reply_separator] in an email inbound action script. Can anyone provide guidance or examples on this?Thanks in advance!Best regards,KK
Hello Community, I started learning jelly script for building UI pages and I was strucked at the begining, can you provide help why the below code is not working correctly, although I wrote correctly. hardware variable is not printing<?xml version="...
Hi Tech TeamUnable to access my PDI, getting below error. Kindly help Part of the query on dev_assign_instance_request has been ignored because of insufficient access for 'query_match' operation on dev_assign_instance_request.developer RegardsCK
We have been trying to look into filtering for HR Cases in the Employee Centre. While looking at the My Request Filters, we noticed that there is a piece of Javascript which appears to not be running at all. See below:I tried to go into hr_caseMyRe...
Hello.We have a new user on the support team. How do I update an existing watchlist with this new user so he is notified when a new incident is created, or an existing incident is updated/closed? Is there a way to do this without running a script? T...
Hi,I have a custom table with certain user details on, that I want to use to create an incident for that user - using those details to populate the caller_id field. When I use the name field, then it would work fine: var inc = new GlideRecord('incid...
Hi All, I am facing the below issue:I have standard change template which has change task template associated with it.I am trying to create the standard change by calling that template via scripting from both BR and workflow. But from both of these p...
I received an email from another ServiceNow system. They have a message ID on their email. And it found an unrelated Incident that it attached itself to. How can i ignore other ServiceNow's MSG ids? and only pay attention to mine.
Hello When I Submit a Catalog Item Request I see Javascript Error in Browser Console.I checked Browser Console and I could see it is because of a variable not defined in Catalog Client Script for onSubmit. I refreshed the Page and there were no Error...
In the ServiceNow change process, we want to reduce the manual work of rescheduling changes in an unplanned change blackout. Being that I work for a utility, we have to quickly respond to any weather-related change blackouts to avoid risking disrupt...
Hi Team,I have an Incident form with a Subcategory field containing the following options: Hardware, Application, and Database.Below the Subcategory field, we have a Configuration Item reference field (referencing the cmdb_ci table). I would like to ...
Hello ServiceNow Experts, We are currently working on logic to commit an update set using Server Side Script (Scripted Rest API).The code on the Commit button uses a Ajax call. Script Include - com.glide.update.UpdateSetCommitAjaxProcessor is hidde...
I need to make Agent Assist available on the RITMs (sc_req_item) in Service Operations Dashboard
Hi Team, My requirement :Create fix script to update watchlist with (if not already included) the POCs for an APM included in all new CIRs.IT App OwnerIT Support ManagerTechnical Primary SMEEnterprise ArchitectWe need to update the listing contacts f...
Hello All, I've a requirement, If any user from Network assignment opens incident list then incident under Network category and incidents assigned to Network group should only show to them. Can someone assist me to write an ACL with Script to ach...