RITMとCHGの紐づけを考えております。① ベストプラクティス(一般的に利用されている方法)を教えてください。② RITM側でRITMを親、CHGを子とした場合に「Related Lists」で「Change Request -> Paren」を選択すると紐づけは可能となりますが、 RITM：CHC=1：1 となってしまいます。 RITM：CHC=1：n とする方法を教えて下さい。③ CHG側で親となるRITMを紐付ける、作成する方法を教えてください。 RITM上でボタンやアクションなど...
Hello,I have the following two variables, reference and lookup select box. The variables are getting data from the same table: u_part_number On the "lookup select box", I am using Auto-Populate to fill in the Part Id variable. How to you clear Pa...
Hello All,When agent tries to opens the KB Article in SOW we can see only some fields like Knowledge Base | KB Category, Read time, Last updated time, Number of views, average rating, Knowledge article content, revised by, article number and version...
Hi All, I'm trying to create a report based on the following requirements but cant seem to find the options so appreciate some assistance pleaseCreate a report on CASESReport to be on a specific group/queueReport to show if an agent as rejected a CAS...
Hello! I have developed a custom widget for our service portal that will display a pop-up dialog window advising a user that they need to fill out their email address (if it is blank within their profile). We utilize digest token SSO authentication,...
On the footer of my simple list widget, for specific users, the count of the records is off, and seems to be taking the number from the maximum entries number that's configured. As an admin, it displays correctly which is a bit puzzling. Can anyone s...
Hi I'm trying to figure out how one of our tables is workingI have a list collector set against cmdb_software_product_modelThe drop down shows only the name of the software without the manufacturerHowever, on the table name and display_name show the ...
Hi, We developed an application in the Personal Developer Instance (PDI) which we downloaded to our vendor instance through source control. When I try to publish the app to our Application Repository, I get the error: You do not own the vendor prefix...
I have created 1 table NeedIt_lookup (extended Task table) and NeedIt_Priority_Lookup - (Data Lookup Definition) - where I am not getting matcher table.... please help to get it or how set priority through impact and urgency. I have already set prior...
I need to automate the retrieval of data from my Cisco UCCX server to ServiceNow. Currently we are having the Cisco UCCX Server email reports to me, which we then manually manipulate and then import into ServiceNow via .xlsx and .csv file formats. ...
HI, When I publish my app to the update set, the activities added to the Guided Setup (help_user_interaction record), are not getting captured. How can I export even the activities to the Update set. Thanks,Krithika
I am looking for assistance with a solution to an LDAP issue I found recently. When a group is deleted in Active Directory it continues to be active in ServiceNow. The Updated field does not appear to be very useful in this case as it is not chang...
I am trying to create a custom action to use in a flow to automate disabling logon hours in Active Directory, but I keep getting an error. If I run the PowerShell script outside of the MID Server, it works fine, but not within ServiceNow. I've trie...
I cannot even get past the first lab in the simulator. Is there a book or guide to help?
I am creating a RITM from an employee center request requesting new software, not yet in the Software Product Model table. During my flow, there is a task asking if there is an existing piece of software from the Software Product Model table that may...
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