Hi All, I am getting this error, when I run a flow designer. In flow designer, We have created a custom action and there we used to call a script include(We have not added any inputs and outputs). Just called script include. this is the error: Error:...
I have been asked to create a catalog item that mirrors what we have in the SN support portal, where the user types a subject and a body describing the issue, then a search is performed looking for existing knowledge articles and once the user review...
Hi Team, Is there any way that we can prevent 1 user from getting auto logout from service now. I don't want to change setting of auto logout for another user. it should be only applicable for one user Thanks in Advance
Hi Team,we are working on the requirement to configure Collaborate option, though all connection, setting and roles are configured. But + symbol to start new MS Teams Chat is not available, as below : Could someone please help in fixing the issue he...
Hi all,I have an SLA (Resolution SLA) configured to start when the incident state is set to "In Progress" and stop when the state changes to "Resolved". This is working fine — the SLA completes as expected when the incident is resolved.However, if th...
Hello Experts, Good day! In project table [pm_project] we have a read only boolean field called 'rollup'. we need to know from where it is setting the value. Could you please help me? Regards,Pavithra
Scenario:You want to schedule a report to run every month—but specifically on the first working day of the month. This means:If the 1st of the month is a weekday (Mon-Fri), run the report on that day.If the 1st is a weekend (Saturday or Sunday), run ...
Hi , I am getting the correct value of "SUPPORT GROUP (support_group" while filling up the form , but it does not save and gives error:Match Not found Invalid Update in one of the Script Include from Client script i am autopopulating the field values...
Hello, We are currently using Kingston and have implemented connect chat. We have fine-tuned the average wait time calculation BR "SNC - Chat Queue Average Wait Time" however when we get a chat request we get this in browser notification and it lasts...
We have established Enterprise Standards for products in sn_apm_trm_standards_product. i.e., Which products are approved, unapproved, not reviewed, evaluation etc.The requirement is get the list of unapproved software products that are in use. Seeki...
Team, Good day. Is it fair to say that cmdb_software_product_model is the most reliable table to get the list of software products that are in use within the enterprise? Please advise. Thanks
I am trying to filter out uses who are having snc_internal role and who are not having any role. While doing it I found that when I applied filter in list layout with Roles is snc_internal, I got records but when I when inside of the few records ther...
Hi everyone,I'm working on customizing the Case table list view in the Service Operations Workspace (SOW) in ServiceNow, and I need help with the following: We want to hide the "Closed" option from the State field dropdown when users are editing case...
Hi everyone,I’m currently working with a ServiceNow Developer Instance (PDI) and experimenting with creating apps and using APIs. To keep the environment clean and simple, I wanted to remove the demo data.I followed the process from my PDI profile: I...
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