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Resolved! use the global search within a catalog item

I have been asked to create a catalog item that mirrors what we have in the SN support portal, where the user types a subject and a body describing the issue, then a search is performed looking for existing knowledge articles and once the user review...

To prevent Autologout for one specific user

Hi Team, Is there any way that we can prevent 1 user from getting auto logout from service now. I don't want to change setting of auto logout for another user. it should be only applicable for one user  Thanks in Advance

sushantnrve by Tera Contributor
  • 672 Views
  • 3 replies
  • 0 helpfuls

Where the Rollup field is setting the value in Project table

Hello Experts, Good day! In project table [pm_project]  we have a read only boolean field called 'rollup'. we need to know from where it is setting the value. Could you please help me? Regards,Pavithra

Community Alums by Community Alums  
  • 604 Views
  • 3 replies
  • 0 helpfuls

Resolved! Error: Match not Found and Invalid update

Hi , I am getting the correct value of "SUPPORT GROUP (support_group" while filling up the form , but it does not save and gives error:Match Not found Invalid Update in one of the Script Include from Client script i am autopopulating the field values...

Nisha30 by Kilo Sage
  • 1415 Views
  • 9 replies
  • 4 helpfuls

Connect chat notification alert and duration

Hello, We are currently using Kingston and have implemented connect chat. We have fine-tuned the average wait time calculation BR "SNC - Chat Queue Average Wait Time" however when we get a chat request we get this in browser notification and it lasts...

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Remove Demo Data not working on PDI instance

Hi everyone,I’m currently working with a ServiceNow Developer Instance (PDI) and experimenting with creating apps and using APIs. To keep the environment clean and simple, I wanted to remove the demo data.I followed the process from my PDI profile: I...

FrancescoR by Mega Contributor
  • 1529 Views
  • 7 replies
  • 2 helpfuls