Push Notifications

John Warren · ‎10-06-2016

Hello,

I'm looking into setting up push notifications for the mobile application in our instances and have run into two problems so far.

1) There is no intercept for lower environments like there is for email. So if you clone your production instance down to you dev instance and then trigger a notification in dev the user will receive a push notification on their device. (selecting that push notification sends them to a blank screen)

2) Users have no way to change their notification preferences from the mobile application.

My planned fix for #1 is to add cmn_notif_device to the list of tables that are skipped in a clone. That way the device link will not exist in lower environments.

For #2 has anyone found a fix? Personally, I think it's important to be able to shut off the notifications on the device you are receiving the notifications on.

I tried adding a module and sending it to "/notification_preferences.do?sysparm_query=sysparm_user=javascript:gs.getUserID()" That works fine in the full UI, but sends me to a blank screen in the mobile UI.

Chuck Tomasi · ‎10-06-2016

Here's what I got from our product manager...

Unfortunately, no, this isn't available today. We are working on it for Jakarta though. We're cleaning up all the notification preferences and hope to expose those in mobile for this very reason. That being said, you can control notifications for connect currently today. That's something we made available from day one, as connect chats can get very noisy.

Also, with Istanbul (v4.0) of the mobile app, we added additional Connect Message notification controls, which will be out sometime next month.

View solution in original post

John Warren · ‎10-06-2016

Good to know it's in the works. Thanks for looking into this for me.

Chuck Tomasi · ‎10-06-2016

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

If you are viewing this from the community inbox you will not see the correct answer button. If so, please review How to Mark Answers Correct From Inbox View.

Thank you