Queries Regarding Service Bridge
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3 weeks ago
Hello!
I have some questions regarding Service Bridge(now Service Exchange, I believe).
1. Is it allowed for Custom Tables as well i.e. Custom Table(Provider Instance) to Custom Table(Consumer Instance) or Custom Table(Provider Instance) to OOTB Table(Consumer Instance) or OOTB Table(Provider Instance) to Custom Table(Consumer Instance)?
I think for all OOTB Tables to OOTB Tables is a straight yes or is it yes for only OOTB tables extended from Task Table.
2. Are Custom Fields allowed for it i.e. can custom fields be mapped from Source table to OOTB fields in target table and vice versa?
3. Will Users/Assignment Groups who work on the target tables in Consumer Instance be accessible to Provider Instance as well? I think there is a concept of Authorized Users.
I am new to the concept and have some doubts, kindly help.
Thanks in Advance!
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2 weeks ago
I've been implementing this myself and can answer some of those questions.
For Remote Catalog Service Exchange only syncs the Provider task. However what you do when you receive the record from the consumer is up to you. You can have a flow that creates whatever you like. You will need to build the mechanism to sync those record changes back to the provider task though so SE can send them on.
There is remote task definition (RTD) that allows you to specify specific records types and fields. That's probably more what you need but I've not looked at that.
The consumer instance won't see the users and groups from your provider instance. Only authorised users from the consumer instance (and approved in the provider instance) are allowed to raise remote catalog items. Again not sure how this works with RTD.
Hope this helps.