Query against table incident restricted by domain values

[reeba1]

Hello,

I am getting this error message "Query against table incident   and table service_offering restricted by domain values" when I run a background script to autoclose an incident. Why does this happen? How to resolve this?

This is the background script I have written.

checkdeliveredtask('incident','state=5',1,'xy');

function checkdeliveredtask(table,query,days,domaine){

var pn=0;

var dmn=new GlideRecord('service_offering');

dmn.addQuery('GOTOsys_domain.nameLIKE'+domaine.name);

dmn.queryNoDomain();

dmn.setLimit(1);

dmn.query();

while(dmn.next()){

var dt= new GlideRecord(table);

//dt.addDomainQuery(dmn);

dt.addQuery(query);

dt.addQuery('sys_domain.name='+domaine.name);

//dt.addQuery('active=true^ORactive=false');

dt.query();

                                                              gs.print("incident number:"+number);

while(dt.next())

{

var d=dt.u_delivered;

var day =new GlideDateTime(d);

switch(day.getDayOfWeek())

{

case 5://5

pn= parseInt(days)+2;

break;

case 4:

pn=parseInt(days)+2;

break;

default:

pn=parseInt(days);

}

//Counting days from day ticket is delivered

if(dt.u_delivered < gs.minutesAgo(pn))

{

dt.state = 3;

                                                                                              gs.print("status is:"+state);

dt.update();

            }

}

}

Regards,

Reeba

[Brad Tilton]

Does your user account have access to the records in that domain?

[reeba1]

Hi Brad,

Yes my account has access to the records in that domain. I tried this global domain also, there also I got the same message.

[dedeepyatirugu]

Hi Reeba,

Can you please post the solution here if you get any