Query for Email domain configuration in servicenow

[khareakshay]

Where can I find the configuration done to allow the emails to be recieved by servicenow from the company domain. Additionaly I would like to add new domain to trusted list. Please suggest how to do this.

[Vishal Jaswal]

Hello @khareakshay 

Here you go: https://www.servicenow.com/docs/r/platform-administration/set-email-address-filters.html 

Additional Information:
https://www.servicenow.com/docs/r/platform-administration/t_ActivateEmailFilters.html 
https://www.servicenow.com/docs/r/platform-administration/r_InboundMailConfiguration.html 

[Tanushree Maiti · Accepted solution]

Hi @khareakshay 

Refer: 

KB0727801 How to set a trusted domains whilelisting when creating users from incoming emails 

Inbound email configuration 

Also check:

KB0869547 How to use email address filters to ignore any email from any sender? 

System address filters