- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-20-2023 10:00 AM
Hello,
I have one OOB ACL which is inactive and another ACL with same name but some custumization done. So if I want to keep the customization but also upgrade the OOB(inactive ACL) with latest updates.
What should be done in that case? will review and retain option work in such case?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-20-2023 12:20 PM - edited 06-20-2023 12:21 PM
Keep in mind that a skipped change is a record that gets created when you have made a change (i.e., a configuration or customization) to your Now Platform instance and ServiceNow updates the same records as part of a new release (e.g., from Orlando to Paris).
ServiceNow upgrades will not overwrite changes you have made, so you will need to review your skipped changes and determine whether to revert to base, merge, or keep your changes
Revert to base meaning accepting OOB version and Retaining meaning keeping your customization
To answer your question yes you can deactivate ACL afterwards. You can select revert to base version to accept upgraded ACL
Another Option you can explore is merge - Merge the change to incorporate new
release updates into your instance while keeping your customization (i.e., enhance the customization). You can use the Resolve Conflicts form to compare the base system version with the customized version of a record and reconcile the differences before merging.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-20-2023 10:09 AM
To upgrade the OOB(inactive ACL) with latest updates, you can open Customer Update (sys_update_xml) record where you marked the ACL as inactive where the Replace on upgrade field is set to false.
Procedure
- Open the customized object (for example, the ArrayUtil script include).
- Right-click the header and select Show Latest Update.
- Configure the form to add the Replace on upgrade field, if necessary.
- Select the Replace on upgrade check box and click Update.
The customized object will be replaced on the next upgrade.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-20-2023 10:24 AM
Hi @Manmohan K ,
I want to keep the OOB as inactive and want my customization so will review and retain option for skipped record work? The upgrade is in process and we are reviewing the skipped records.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-20-2023 10:29 AM - edited 06-20-2023 10:29 AM
if you review and retain - then the change will be retained as such meaning the OOB ACL will remain inactive
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-20-2023 10:35 AM - edited 06-20-2023 10:36 AM
Hi @Manmohan K ,
Is it possible to deactivate the OOB ACL after upgrade and have all the changes in the ACL as per upgrade so that we don't miss the upgraded one.
Also review and retain will keep it inactive and it won't be updated with latest upgrade...right?