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Query fro ACL in Skipped Records during upgrade

UjwalaBedarkar
Tera Expert

Hello,

 

I have one OOB ACL which is inactive and another ACL with same name but some custumization done. So if I want to keep the customization but also upgrade the OOB(inactive ACL) with latest updates.

What should be done in that case? will review and retain option work in such case?

 

UjwalaBedarkar_0-1687280385318.png

 

 

 

1 ACCEPTED SOLUTION

@UjwalaBedarkar 

 

Keep in mind that a skipped change is a record that gets created when you have made a change (i.e., a configuration or customization) to your Now Platform instance and ServiceNow updates the same records as part of a new release (e.g., from Orlando to Paris).
ServiceNow upgrades will not overwrite changes you have made, so you will need to review your skipped changes and determine whether to revert to base, merge, or keep your changes

 

Revert to base meaning accepting OOB version and Retaining meaning keeping your customization

 

To answer your question yes you can deactivate ACL afterwards. You can select  revert to base version to accept upgraded ACL 

 

Another Option you can explore is merge  - Merge the change to incorporate new
release updates into your instance while keeping your customization (i.e., enhance the customization). You can use the Resolve Conflicts form to compare the base system version with the customized version of a record and reconcile the differences before merging.

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5 REPLIES 5

@UjwalaBedarkar 

 

Keep in mind that a skipped change is a record that gets created when you have made a change (i.e., a configuration or customization) to your Now Platform instance and ServiceNow updates the same records as part of a new release (e.g., from Orlando to Paris).
ServiceNow upgrades will not overwrite changes you have made, so you will need to review your skipped changes and determine whether to revert to base, merge, or keep your changes

 

Revert to base meaning accepting OOB version and Retaining meaning keeping your customization

 

To answer your question yes you can deactivate ACL afterwards. You can select  revert to base version to accept upgraded ACL 

 

Another Option you can explore is merge  - Merge the change to incorporate new
release updates into your instance while keeping your customization (i.e., enhance the customization). You can use the Resolve Conflicts form to compare the base system version with the customized version of a record and reconcile the differences before merging.