Developer

Unable to Trigger a Custom Now Assist Skill via UI Action - Intermittent

I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could n...

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Resolved! How do I cancel an incident after a Request has been created from it?

In our instance, we only have technicians creating Requests (users can create Incidents). We will create Requests from Incidents. I have tried creating a Business Rule to cancel the Incident after the Request has been made and I'm running into a coup...

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Installing Discovery Admin Workspace in a PDI? How to remove the MS Teams Graph dependency?

Discovery Admin Workspace, and anything that depends on it, cannot be installed in a PDI, since the introduction of MS Teams Graph as a dependency. When installing, "Discovery," through, "Manage my instance," the workspace is partly installed, but d...

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To populate value from LookUpSelect Box variable from MRVS to single line text variable outside MRVS

Hi Team,I have a LookUp Select Box variable named 'Plant' in PackSize MultiRow Variable set(MRVS). Have a Single Line Text variable named 'PlantOutside' in Outside MRVS. When user select a value for Plant from PackSize MultiRow Variable set, i want t...

Question

Create Scripted REST API

HI All, I have a requirement to create a Scripted REST api to generate a JSON response from ServiceNow by combining cmdb_ci_service_auto and service_offering and business application table and I need to pick 3-4 fields from each table and send throug...

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Self Introduction

Hello all,My name is Folakemi Fatade - you can call me FF.I'm new to the ServiceNow community and to the Tech world. I am navigating my way through but eager to explore and learn new things.I have spent a couple of decades in the aviation, Travels an...

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snc_external and sn_walkup.walkup_login and ability to query users

HI everyone, Either I'm getting crazy or someone did a mess in how this Walk-Up Experience should work.We were using Walk-Up Experience without any issue so far. However, we got the request to install the Explicit Roles plugins, which added the role ...

Question

Best Practice for Restricting Sensitive Data in ServiceNow Catalog Requests and Incidents

Hi Community,I am looking for best practices for handling sensitive information (PII/confidential data) within ServiceNow Catalog Requests and Incident Management.We have a requirement where only specific support groups should be able to view certain...

Question

Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

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Service Exchange, RPS connection is Active/Active but the Provider connection is Down/Down

Hello.The problem is pretty much as the subject suggested. In Service Exchange, I've got the RPS connection as showing Active for both inbound and outbound. The Provider connection however is showing Down for both inbound and outbound. This is the sa...

Question

Setworkflow(false)

ServiceNow, I want to understand the use of setWorkflow(false). Is it applicable only for update operations, or can it also be used for delete (deleteRecord/deleteMultiple)? When should we use it? ServiceNow, for updating or deleting multiple records...

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Wake PDI Instance Issue

Instance: dev224276Release: AustraliaIssue: Instance stuck in Hibernating state for more than 4 hours.Wake Instance button does not start the instance.Actions menu does not provide Reclaim Instance.Tried browser cache clear, incognito mode, direct UR...

Question

How To: Using UI Policies to hide form sections

I have seen this a few times in the community and wanted to do a quick post about hiding form sections by UI policy. In my case, I am going to be hiding based on my amazon connect business services. Form sections are a little different than regular f...

Article

Publish to Service Exchange creating an extra Catalog Item

Hello.I have a problem with Service Exchange. I trying to build out my Service Exchange catalog, based on the items I've already got set up in my regular catalog.When I use the "Publish to Service Now" UI action in Dev, it all works fine. I can colle...

Question

ServiceNow's JavaScript Executor

You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities that many developers stumble across at some poi...

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