Question About field Additional Comments

[ItayB]

Hello Guys, 

This is my mission: 

"When the customer (requested for) - writes a comment (Additional comment) on the request: the comment will be copied to all open tasks."

I tried to use Business Rule but there is what happened:

* The Comment will not seen in the tasks of the RITM. 

* The Comment write twice in the SOW view and in the RITM View.

[Dr Atul G- LNG]

Hi @ItayB 

What’s the business case for showing comments on all item tasks? The comment might not be relevant to every task. Also, when the end user adds a comment, it goes to the RITM—not the tasks—since users only have the option to comment on the RITM from the portal, not individual tasks."

[Masthan Sharif]

Hi @ItayB,

Hope you're doing well!
Can you try using the below line at line 13 in your script?

  taskGr.comments.setJournalEntry(comment); 

Best Regards,

Sharif

[Chaitanya ILCR]

Hi @ItayB 

update your script as 

(function executeRule(current, previous /*null when async*/ ) {

    var taskGr = new GlideRecord('sc_task');
    taskGr.addEncodedQuery('request_item=' + current.getValue('sys_id') + '^stateIN1,2');
    taskGr.query();

    while (taskGr.next()) {
        taskGr.comments = current.comments;
        taskGr.update();
    }

})(current, previous);

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[ItayB]

Thanks everyone for the comments!

This script fixed this problem:
* The Comment will not seen in the tasks of the RITM. 

but this problem still happening:

* The Comment write twice in the SOW view and in the RITM View.