Question: Can we stop doing word wrap in the printer friendly version?

Kristin Acree
Mega Sage

On a record, you can have line breaks in a journaled note. Shown here

Screenshot 2024-01-02 at 1.39.05 PM.png

 

When you go up to the Printer Friendly Version via ServiceNow

Screenshot 2024-01-02 at 1.39.37 PM.png

 

When looking at the Printer-friendly version it ignores the line breaks and does a word wrap instead.

Screenshot 2024-01-02 at 1.39.55 PM.png

Is there a way to get those line breaks back in? property? something? 

I have users that are trying to use this, and having a hard time reading large paragraphs trying to get detailed information, where on the task you can see it fine b/c the line breaks are there. 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Kristin Acree 

 

May be this will helpful

 

https://www.servicenow.com/community/itsm-forum/printer-friendly-version/td-p/682751/page/2

 

https://www.servicenow.com/community/developer-forum/possible-to-change-the-printer-friendly-version...

 

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Dr. Atul G. - Learn N Grow Together
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