Question choices is not visible in related list in Service catalog Variable

Madhusagar Pal1
Tera Expert

Hi All

Good morning

The use case is to create a new label as "Optional Hardware" Under this label add a check box as "Laptop" and "desktop" in "Standard Laptop" to maintain items the same as "Optional Software" as shown below.

MadhusagarPal1_0-1681701876883.png

I tried to implement this but somehow I failed to implement.

1. First i have create variable as "Optional Hardware" type as label.

MadhusagarPal1_1-1681702033511.png

 

2. Then i tried to create "Laptop" and "Desktop" type as "Check box". To do this under related there is some thing "Question Choice" but it is not visible.

MadhusagarPal1_2-1681702234475.png

 

This is not available after form load

MadhusagarPal1_3-1681702275248.png

 

Please let me help how to achieve this .

 

Thanks & Regards,

Madhu.

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
Tera Patron
Tera Patron

@Madhusagar Pal1 

you created label variable

then you need to create checkbox type variable and there you add those values

what's the issue?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

AnveshKumar M
Tera Sage
Tera Sage

Hi @Madhusagar Pal1 ,

The label field does not support choices, that is why they disappeared after form reload.

 

You need to create 3 variables similar to the OOB Optional software (see the image attached),

  1. Label -> Optional Hardware
  2. Check Box -> laptop
  3. Check Box -> Desktop

 

AnveshKumarM_0-1681703670975.png

 

 

Thanks,
Anvesh

View solution in original post

5 REPLIES 5

@Madhusagar Pal1 

If my answer helped you to solve your issue please mark helpful👍/accept ✔️as solution.

 

 

Thanks,
Anvesh