Question on catalog task notification
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08-24-2023 11:31 PM
Hi All,
I have one catalog item called name change and in that we are creating multiple tasks, so now what I need to do is when the first task(not all the tasks only first) is closed at that time requestor should receive one email that tells the first task is being closed.
could you please help me on this.
Thanks,
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08-25-2023 12:16 AM
Hi @Mani60
You can add workflow notification activity right after the first task Notification Workflow Activity.
Hope this helps
Mark the answer correct if this helps you
Thanks
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08-25-2023 12:27 AM
Hello @Mani60 ,
Please make sure the 'wait for completion' check box on the task is mark as true.
then after it just add the notification activty for workflow. Similarly you can do it for other tasks.
Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.
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08-25-2023 01:06 AM
Hi Mani60
If you are creating catalog task by using Catalog Task activity then make sure you have checked "Wait for completion" Check box and If you are creating Catalog task by using Run Script activity then check whether the Task is closed or not. One the task close add "Notification" activity.
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08-25-2023 01:34 AM
Hi,
Please check the above example.
Thanks,
Vikas