Question on catalog task notification

Mani60
Tera Contributor

Hi All,

 

I have one catalog item called name change and in that we are creating multiple tasks, so now what I need to do is when the first task(not all the tasks only first) is closed at that time requestor should receive one email that tells the first task is being closed.

 

could you please help me on this.

 

Thanks,

4 REPLIES 4

Ayushi12
Mega Sage

Hi @Mani60 

You can add workflow notification activity right after the first task Notification Workflow Activity.

Hope this helps 

Mark the answer correct if this helps you 

Thanks

Nayan  Dhamane
Kilo Sage
Kilo Sage

Hello @Mani60 ,

Please make sure the 'wait for completion' check box on the task is mark as true.

then after it just add the notification activty for workflow. Similarly you can do it for other tasks.

 

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.

Ashwini Jadhao
Giga Guru

Hi Mani60

If you are creating catalog task by using Catalog Task activity then make sure you have checked "Wait for completion" Check box and If you are creating Catalog task by using Run Script activity then check whether the Task is closed or not. One the task close add "Notification" activity.

Community Alums
Not applicable

Hi,

 

VikasShukla2_0-1692952331681.png

 

VikasShukla2_1-1692952433788.png

Please check the above example.

 

Thanks,

Vikas