Question on change management role?

[Jessica28]

Hello,

An end user would like to have access to change management module ONLY where she can creates change requests. 

How to grant her to the module with giving her ITIL role?

Thanks

[Logan Poynter]

Hello Jessica,

You've got it! That should cover all of your bases for a successful implementation but if you run into any issues just reply back.

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Jessica28]

@Logan Poynter 

Here are the steps that I have done:

1. In ACL, I grant Write, Create and Read access to custom role 

2. I added the custom role to Change Application Menu

3. Click on the Create New, and encountered security constraints error

  

Please help.  Thanks

[Logan Poynter]

Hello Jessica,

Did you also edit the Module ACL for Create New on the change table? (System Definitions > Modules).  

EDIT: Also check sys_properties.list for these properties and make their values True. 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan

[Jessica28]

Logan,

I missed the steps you  mentioned.  However, I not sure if I did it correctly on configuring those steps:  Please help review the steps.  Thank you

1. Module ACL for Create New on the change table

2. Changed system properties values from false to true:

3. When I clicked on Create New, I was able to select the Normal change.  However

fields are read-only and also missing Request Approval, Implement, Review button as we complete the process.

[Logan Poynter · Accepted solution]

Hello Jessica,

Fields being read-only is still an ACL related issue, but should be easier to narrow down now that you've cloned the sn_change_write role. Just review change table controls for a couple of those fields and see what they share, and there's probably just a higher ACL in the hierarchy making them read-only that isn't shared. 

For the buttons, those are going to be UI Actions and the same thing applies - check their role restrictions and add your custom role. This screenshot is from the Request Approval UI Action (there are 2 of them) 

Please mark my answer as correct/helpful if it has helped you.

Thanks,
Logan