Question on Configuration vs Customization

[Suggy]

1. Writing NEW Business rule is  Configuration or Customization?

2. Writing NEW scheduled job is  Configuration or Customization?

3. Creating a simple scheduled report is Configuration or Customization?

4. Creating a simple scheduled report with "condition" (scripting) is Configuration or Customization?

5. There is an OOTB UI policy making a field mandatory. Now I will make it as not mandatory. Is it Configuration or Customization?

6. I will create a new business rule. No coding. Just aborting the record submission if the CI field is empty on incident form. Is it Configuration or Customization?

For sure I will receive different answers from different people 🙂

Is there really any hard and fast rule which tells what qualifies a Configuration or Customization?

[Suggy]

While I read it, I can understand . But at the end its again confusing 🙂

[Chaitanya ILCR]

Hi @Suggy ,

You can say 3 and 4 are configurations.

1 and 2 🤔 it actually depends on what you are trying to achieve with them.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Suggy]

Hi @Chaitanya ILCR can you tell me what makes 1 and 2 , a customisation vs configuration 

[Chaitanya ILCR]

Hi @Suggy ,

1. This is generally considered Customization because it involves adding new logic or altering the system's behavior beyond standard configurations. but in some scenarios like if you want to add some info message or error message without changing the process there we consider it as  a configuration

2. This can also be considered as Customization as well for the most extent, since we usually create scheduled jobs to automate something.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya