Hi,
My requirement is, in an incident table, when i select assignment_group as Cab Approval, it should autopopulate in the assigned_to field automatically.
Regards
Suman P.
Then do this
1) Use Lookup Record on sys_user_grmember with Group = CAB Approval group
2) then use "Update Record" flow action to update the INCIDENT
a) Use Set Field Values and set Assigned To - Output from earlier step
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If there are multiple users it will give any 1 when you use "Lookup Record"
You can try to add more specific filter condition or Sort etc to fetch
Lookup Records will give you multiple Records
You can check DOCS for both the flow actions what they do
💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏
Hi @ServiceNow Use6 ,
there are two actions
1- lookup records - which retrives multiple records
2- lookup records - which retrive only one record from one table.
.
in lookup record. there is option "oderBy and if multiple record found'.
you can sort and select the record with the appropriate condition even if there are multiple recrods.
If there are multiple users it will give any 1 when you use "Lookup Record"
You can try to add more specific filter condition or Sort etc to fetch
Lookup Records will give you multiple Records
You can check DOCS for both the flow actions what they do
💡 If my response helped, please mark it as correct ✔️ and close the thread 🔒 — this helps future readers find the solution faster! 🙏
