Question on Multiple Choice Variable

dmullinax
Mega Guru

We are using a multiple choice field on our front-end service portal form.

 

multiple_choice.jpg

Business owner has requested to change "-- None --" to "Please make a selection..."

Is here a delivered, out of the box solution to this without heavy product customization?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

Hi @dmullinax 

Out of the box (OOTB), no options are available by default, so customization is required. If you decide to add a 'Please make a selection' option, it should be displayed as text and not included as a selectable value.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Hi @dmullinax 

Out of the box (OOTB), no options are available by default, so customization is required. If you decide to add a 'Please make a selection' option, it should be displayed as text and not included as a selectable value.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Thank you Tera.  I didn't think that would be possible without heavy out-of-the-box customization.