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Question on Multiple Choice Variable

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dmullinax
Mega Guru

‎01-28-2025 08:39 AM

We are using a multiple choice field on our front-end service portal form.

 

multiple_choice.jpg

Business owner has requested to change "-- None --" to "Please make a selection..."

Is here a delivered, out of the box solution to this without heavy product customization?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-28-2025 08:42 AM

Hi @dmullinax 

Out of the box (OOTB), no options are available by default, so customization is required. If you decide to add a 'Please make a selection' option, it should be displayed as text and not included as a selectable value.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-28-2025 08:42 AM

Hi @dmullinax 

Out of the box (OOTB), no options are available by default, so customization is required. If you decide to add a 'Please make a selection' option, it should be displayed as text and not included as a selectable value.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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dmullinax
Mega Guru
In response to Dr Atul G- LNG

‎01-31-2025 07:05 AM

Thank you Tera.  I didn't think that would be possible without heavy out-of-the-box customization.