Question on working of Knowledge Featured articles working in Knowledge homepage in CSM

SNDP · ‎12-07-2023

We would like to know how knowledge articles are made visible in the knowledge homepage of Customer Service Portal. We tried adding articles to the featured content in the knowledge base and it didn't show up in the widget.

Dr Atul G- LNG · ‎12-08-2023

Hi @SNDP

Could you please provide some screen shot to support and guide you.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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SNDP · ‎12-08-2023

Thank you Atul for replying.

Attached is the image.

Widget-Knowledge featured Articles in the customer service portal

Dr Atul G- LNG · ‎12-08-2023

Hi @SNDP

The Knowledge base must have featured content mapped.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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