Questionnaires is not working in "CSM/FSM Configurable Workspace"
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an hour ago
Hello,
I am dealing with the "Questionnaires" OOTB button.
the button works perfectly in the UI View.
But not working in the workspace.
The button should open the window that shows me the relevant Questionnaires for the current work order task, this is a example from the UI Classic view:
WORKSPACE:
And when i click the button in the workspace view, nothing happend.
Can someone bring me a code, or a solution for this issue?
Thank you,
Itay.
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56m ago
that OOTB UI action is not configured for Workspace
Did you enable both the checkboxes from your side?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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45m ago
if you enabled the checkboxes for workspace form button and format for configurable workspace then update the workspace client script as this
function onClick(g_form) {
var url = '/fsm_questionnaire_list.do?sysparm_show=' + g_form.getUniqueValue() + '&sysparm_tablename=' + 'wm_task';
open(url);
}
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
