Quick Links in SOW accessible by all users

[olufsen]

Hi everyone, I need help as I cannot find any resource/reference on how to implement this additional requirement.

In the SOW, the Admin created a link, and they want this link to be available/visible to all ITIL/sow users.

Now, I am stuck on where to edit/configure to update this as I cannot find anything.

Any help is appreciated.

[Peter Bodelier]

Hi @olufsen 

Quick links are stored in the quick_links table. Unfortunately as of now, the are only unique to users, so not globally configurable.

This means, that you will need to create it for every user seperately if you want everyone to see it.
Or add a global field and customize your workspace in UI Builder, to change the filter on the Quick Links component.

[olufsen · Accepted solution]

Create a BR on insert/update to the assignment group to push/create the quicklinks instead.

[khareeduhar]

Hi Olufsen,
      Can you please provide the code

[MackI]

Ask the Admin for Details: Reach out to the admin who created the link and ask for details on where it was added and how it was implemented. They might be able to provide you with information on its location and configuration.

Search for the Link: Use ServiceNow's search functionality to try and locate the link. You can do this by entering keywords related to the link in the global search bar at the top of the page. This might help you find the specific record or configuration associated with the link.

Check UI Pages and Forms: Review the UI Pages and Forms in the "System Definition" module to see if the link is defined within any of them. Look for HTML code that could represent the link and check if its visibility settings are properly configured.

If you find this comment helpful in any way, please consider clicking the "Helpful" button to provide feedback to the ServiceNow Community.