I am facing an issue with ServiceNow Quick Messages that use a Client Email Template which calls an Email Script.
The problem is that the message content is displayed automatically, even without explicitly selecting the Quick Message template. This behavior occurs as soon as the form loads or the Quick Message UI is opened.
Expected behavior:
The message should only be populated after the Quick Message template is manually selected.
Has anyone encountered this issue before?
Is there a known limitation, configuration setting, or best practice when using Email Scripts inside Client Email Templates for Quick Messages?
Attached: screenshot for Quick message has message in body before selecting Quick Message template
Note: I tried to add Conditions in Email template , to restrict the automatic Firing of the message but didn't work at all.
Any guidance or recommended approach would be appreciated.
