Quick Messages no longer fill in the Body of the Client email after Jakarta upgrade

[Mickey_Cegon]

We are upgraded to Jakarta Patch 1 Hotfix 1 in Test, and none of our Quick Messages are working. We use this functionality extensively, and although the list of the messages shows up in the list when using the Email button on records, none of the text from the body of the Quick Message is loading into the Email body. I tried creating a new quick message with just some basic text in the body field, and saved it with my user id as the user. Still not working.  

Just curious if anyone else uses this feature and can tell me if it's a bug, or just something on our end.

Thanks!

Mickey Cegon

[Jaspal Singh]

Hi Mickey,

Could you try by getting a cache clear done once for browser & also for instance. Even we upgraded our instance to Jakarta Patch 1 Hotfix 1 we did not come across any such issue for client template (quick message).

[shivanipatel]

Mickey,

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Thanks,

Shivani Patel

[Miguel Posada]

This question has not been answered. We are facing the same issue with Jakarta Patch 3a. Quick messages no longer fill in the email body template

[Jennifer Moses · Accepted solution]

I ran into the same issue.   I resolved by changing the 'Body' field on the 'Email Client Canned Messages' form from String to HTML.