"about:blank" issue when trying to redirect to a link from Virtua Agent bot homepage

khyati4
Tera Contributor

Hi All,

 

I am using a "link output" from the "bot output component" to give the end user a link to download an attachment from sys_attachment table.

 

The clickable link works fine when tested from the Virtual Agent Designer test window as it downloads the attachment directly. But when I click on the link from the chatbot on the portal home page, it is redirecting to a new tab with "about blank" written in the URL area.

The document gets downloaded only if we click on the "about:blank" thing and hit enter.

 

 

khyati4_3-1673522130026.png

 

khyati4_2-1673521952981.png

 

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