"Expanding Related Search Items in ServiceNow: Possible?"

[AbhiramC]

Can we expand the number of items shown in the "related search" feature during new incident creation and in the knowledge base in ServiceNow?

A related search shows only 5 items in the incident form and in the knowledge base, the search shows only 15 items.
Would like to see 1-5 items on the first page and 6-10 items on the second page in the incident form, and in the knowledge base 1-15 items on one page, 16-30 items on the second page, etc.

[James Chun]

Hey @AbhiramC,

I am not 100% sure if I understood the requirement but you can modify the number of results in the Incident (backend) contextual search by:

• Navigating to Contextual Search > Table Configuration
• Search the 'Name' column with 'Incident' and open the record
• Modify the 'Limit' and 'Results per page' as per your need

For more details, refer to the doc - https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/contextual-s...

Cheers

[Sumanth16]

Hi @AbhiramC ,

The property "com.snc.contextual_search.widget.form.open_collapsed_existing_records " is set to false.

navigate to "Contextual Search -> Properties -> Collapse" and uncheck the box Yes|No checkbox.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[AbhiramC]

Thank you for your response Sumanth. I will check and let you know if your proposed solution works.

[AbhiramC]

Thank you for your response James. I will check and let you know if your proposed solution works.