"incident has been created" email notification

[sonita]

While the condition for "incident has been created" email notification is as below, we just noticed that an incident email notification was created when someone accepted a meeting invite. I mean the acceptance of the "move invitation " created an additional ticket with ItHelp, which is annoying. How I can i stop these email to be sent?

[sonita]

Apparently I can't bring the subject from the conditions in the email notification 

[SanjivMeher]

You dont need that in notification. You need that condition in inbound action, because tickets are created when someone accepts the email and you receive it in servicenow. The inbound actions converts them to ticket.

[sonita]

So shall I add these conditions to an existing inbound action or create a new one?

[SanjivMeher]

To the existing inbound action "Create Incident". The email you received as Accepted, you will find it in System Logs->Email. If you open the email, you will have the whole log of how the inbound action processed and created incident. The instance field will have the incident number it created.

[sonita]

People still receive the ticket by accepting the meeting invitation. but it only happens in PROD instance. really strange