"incident has been created" email notification

sonita · ‎08-22-2018

While the condition for "incident has been created" email notification is as below, we just noticed that an incident email notification was created when someone accepted a meeting invite. I mean the acceptance of the "move invitation " created an additional ticket with ItHelp, which is annoying. How I can i stop these email to be sent?

SanjivMeher · ‎08-22-2018

Do you have these setup in your System Properties->Em ail Properties?

You can also add below condition

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SanjivMeher · ‎08-23-2018

Did you apply the fix to Production?

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sonita · ‎08-23-2018

I added the condition to the inbound action. I turned on the notifications in DEV ,; we didn't received any IT ticket in DEV when accepting the calendar meeting invite. but in PROD we received the IT tickets after accepting the invites.

SanjivMeher · ‎08-23-2018

Did you check the System Log->Emails in DEV? It may be coming, but after you added the condition to inbound action, it may be already blocking those emails.

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sonita · ‎08-23-2018

Yes i checked , but it doesn't create the ticket in DEV. it only happens in PROD. pls see the below screen shot

sonita · ‎08-23-2018

but in PROD