While the condition for "incident has been created" email notification is as below, we just noticed that an incident email notification was created when someone accepted a meeting invite. I mean the acceptance of the "move invitation " created an additional ticket with ItHelp, which is annoying. How I can i stop these email to be sent?
1 ACCEPTED SOLUTION
Do you have these setup in your System Properties->Em ail Properties?
You can also add below condition
