"KM: Article Expiry Warning" is not sent

Ro5 · ‎02-03-2022

Hello.
I want to test the "KM: Article Expiry Warning" notification.

To that end, I have prepared a knowledge article that will expire within a month. Then I waited for the job schedule "Notification for Article Expiry Warning" to run and checked the outbox, but the "KM: Article Expiry Warning" email was not sent.
Can you tell me the cause?

thank you.

supplement:
Execution of "Notification for Article Expiry Warning" has been confirmed.
Execution of the event "kb.article.expiry.warning" could not be confirmed.

Prasad Pagar · ‎02-03-2022

Hi,

Did you check if your Job really run. Goto sysauto_script and open 'Notification for Article Expiry Warning'

Check if your knowledge article met the condition mentioned in condition script.

If its getting met then run it forcefully using Execute now and then check first in Event logs if 'kb.article.expiry.warning' is triggered. You need to make sure Ownership group and KB Author, KB Managers are mentioned properly.

Thank you
Prasad

View solution in original post

Gokul Nath · ‎07-17-2022

I have the same issue and tried executing the scheduled job manually and was not able to see any notifications in spite of having many articles which are expiring within a month. Please let me know how can I test this and what changes in the script are needed?

Gokul Nath · ‎07-19-2022

Please enable the system property "glide.knowman.enable_article_expiry_notification" from sys_properties.LIST

Then your email should be automatically triggered

If you do not have this property try adding it manually.

SM123 · ‎08-19-2024

Hi @Prasad Pagar @Gokul Nath @Ro5 ,

I'm trying to test OOB notification "KM: Article Expiry Warning" but email is not triggering yet, I'm testing wrong (kindly check the attached kb). I have made that property true.

If today is 20-08-2024 my article expires 19-09-2024. i executed schedule job but still no luck

Kindly help me!

Thank you!