"User did not press the Send button in Email Client" error, but the Send button is clearly clicked each time. Help needed.

pmoline21
Kilo Contributor

‎11-07-2018 12:23 PM

Hello all, 

Having an issue where I am using the SN email client from the Service Portal. 

 

I created a button to send an attachment via email, and when its clicked it opens up the email client. The client loads the template I created, and then from there I click send within the window the email client gave me. Every time I click send, the page will go white, and I will check the logs and it will give me the following error: 

 

find_real_file.png

 

If anyone has any sort of advice on the issue I would greatly appreciate it. I have looked all across the community and this seems to be a known issue, but I have yet to find anyone on any of the posts to have actually solved it. Thanks for the help!

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Community Alums
Not applicable

‎09-13-2019 05:52 AM

Hello pmoline21,

 

This could be happening due to, as soon as you open the email client from the record, it creates a temporary record on sys_email table and if you do not send it, the system changes the state to avoid any other issues.
This might also be happening because there is multiple operations happening at the same time.

 

Let me know if this helped.

 

Best regards,

Pedro

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