Read timed out error for REST POST message

[Shivam Saxena]

Hello,

I have done ServiceNow-MS Teams integration using webhook. I have created a flow designer and using the webhook I am posing a teams message on teams channel whenever a UI Action (button) is clicked on case form. It is working fine and we are getting the alerts on teams channel but sometimes the flow is not executing and end up with below error.

Sometimes error-1 comes.

Sometimes error-2 comes.

So, the issue is intermittent. Can anyone please help on this?

Thanks.

[Daniel Elsner]

Same Problem here; we are creating a ticket on MS Support

[Shivam Saxena]

Hi @Daniel Elsner ,

Please let us know if you get any solution on this?

Thanks,

Shivam

[AsgerDR]

I talked to our ServiceNow admin, who found following article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721932

He said he added the "properties" as mentioned in the workaround. We have not seen the error for a few days. Maybe it can help someone else

[Shivam Saxena]

Hi @AsgerDR ,

As per the reply by @S Rahlff , ServiceNow told them not to try creating this system property in production instance due to security reasons.

Thanks,

Shivam

[S Rahlff]

We are also having this issue on two production systems and have been discussing it with ServiceNow support for a few weeks - we just discovered this trail yesterday and have told them about it. As there are several of us experiencing the same issue, I think it should be a Problem.
It is intermittent, the last time we had an issue was Friday - would be interesting to know if anyone else has had any more recently. Support believe that OCSP checks are timing out. There is nothing wrong with our certificate, and the check is athttp://ocspx.digicert.com so is outside our control. Support also said to try the workaround in KB0721932 - but then said not to do it in Prod for security reasons! The only other suggestion was to put in a Retry Policy (https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/conce...) so we will be trying this now.