reassigning an approval record once it is generated?

[ram_sn2018]

reassigning an approval record once it is generated?

Scenario: catalog item when we submit we select BPX approval,once the request is waiting for approval that time it should give the user (*specific one) to change the approver.

we need Approver field editable or reference field , some times we will change approvers,Please find below screenshots.Please Provide with examples and Thanks.

[Jonathan Brown]

Hello sorry for the delay.  As far as I have seen it shouldn't matter what process creates the record.  Once the record is created on the approval table, and you can see the approval on the request it can be modified using the edit button.  This all needs to be done on the approval tab of the request - like what is shown in ram.sn2018@gmail's screenshot.  If you do not see that edit button then that is a permissions thing and you should reach out to your admin for assistance. 

Once you hit the edit button you should be able to follow the steps. 

Also this is a manual process I am sure it could be automated.  These directions are handy when you need someone else to approve when the originally person may be out and doesn't have a delegate or in the scenario when you need someone else to approve.

[Axell]

I followed the steps to reassign the approval in service request, but the approval task doesn't appear to the new approver in Employee Center.

[Jonathan Brown]

Hello, I am not sure what you mean when you say "Employee Center".  If you have access to open the record on the sr_req_item table, this process should work. Is this a request via flow designer or workflow editor?  Group or single approval?

[Axell]

Hello Jonathan, I'm new to ServiceNow and below are the screenshots related to my enquiry:

Employee Center, is this also called as Self-Service portal?

Here I amended the approval assignment and it is a single approval: