Receiving Attachment from other Servicenow instance through REST APi

[maneesh3]

Hi Team,

How to receive attachments from other Servicenow instance through REST method.

We are transferring incident data from other SN instance to our side. I have configured for fields data and wanted to know how attachments also can be retrieved. Below is code I have used: 

(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

    var body = request.body.dataString;

    var payload = JSON.parse(body);

    // Get data from payload

    var sysID = payload.sys_id;

    var state = payload.state;

    var comments = payload.addtional_comments;

    var priority = payload.priority;

    var correlationID = payload.sys_id;

    var short1 = payload.short_description;

    var desc1 = payload.description;

    var custnum = payload.number;

    var importTable = new GlideRecord('sn_customerservice_case');

    // Check if a record with the same number exists

    importTable.addQuery("u_customer_ticket", custnum);

    importTable.query();

    if (!importTable.next()) {

        // No existing record found, create a new one

        importTable.initialize();

        // Set data to new record

        importTable.state = state;

        importTable.addtional_comments = comments;

        importTable.priority = priority;

        importTable.correlation_id = correlationID;

        importTable.short_description = short1;

        importTable.description = desc1;

        importTable.u_customer_ticket = custnum;

        // Insert new record

        importTable.insert();

    } else {

        // Record found, update it

        importTable.state = state;

        importTable.additional_comments = comments;

        importTable.priority = priority;

        importTable.correlation_id = correlationID;

        importTable.short_description = short1;

        importTable.description = desc1;

        importTable.u_customer_ticket = custnum;

        // Update existing record

        importTable.update();

    }

    var responseBody = {

        caseNumber: importTable.number,

        message: 'Case processed successfully'

        // Add more fields as needed

    };

    // Send response

    response.setStatus(200);

    response.setContentType('application/json');

    response.setBody(responseBody);

})(request, response);

Kindly help with above 

Thank you

[Abhishek_Thakur]

Hello @maneesh3 ,

You can follow the below article to know more about, how to handle attachments in ServiceNow from REST API.

https://www.bing.com/ck/a?!&&p=fd0f5a3bfe3385dbJmltdHM9MTcyNzIyMjQwMCZpZ3VpZD0yMThjMDMwNi1iNjc1LTY0Z...

Please mark my answer as accepted solution and give thumbs up, if it helps you.