Reclaimed based on inactivity

[martinjack]

I keep getting an email that my dev instance is being reclaimed due to inactivity, but we are actively using it via API calls for testing. What criteria fall under inactivity?

[Dr Atul G- LNG]

Hi @martinjack 

Please take this as a warning. A PDI can be reclaimed at any time, so any work done may be lost if not saved. Please ensure you take regular backups of your work whenever you log in to your PDI to avoid data loss.

[Tanushree Maiti · Accepted solution]

Hi @martinjack 

I would suggest logging into the PDI instance. The integration user is used only for API calls and is configured as a web service user, so it does not physically log in.

Based on my understanding, those API calls should not be counted as user logins.

Also as you have received warning message , ensure you have taken proper back up of your work. because it anytime it is reclaimed, you will loose all your data.

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."