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3 weeks ago
I have an scoped table and I want to add records into my scoped update set, why does the scoped update set has to be split into global update set and scoped update set to contain the records. What can I do to make the records are added to my scoped update when I click "Add to update set" ?
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3 weeks ago
Hi @sieusaopolo15,
This happens because update sets follow the record’s application scope, not your action. Even if you click Add to Update Set, ServiceNow will put records into Global or Scoped update sets based on where they belong.
Your scoped table records go to the scoped update set, but related configs (like UI/form changes) often belong to Global, so they go there.
You cannot force global records into a scoped update set.
To minimize this, always work in the correct application scope and use Studio, but some split is normal and expected.
Let me know if this works!!!!
You can also refer to the below documents to get a more clearer idea.
https://www.servicenow.com/docs/r/zurich/application-development/decision-tables/decision-table.html
If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
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3 weeks ago
Hi @sieusaopolo15 ,
Make sure your scoped update is the current update set when you are clicking on the Add to update set related link.
If my response helped ,mark it as helpful and accept the solution.
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3 weeks ago
Hi @sieusaopolo15 ,
Attaching the link to the KB article—hope you find it useful.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867578
Please mark it as helpful if it resolves your issue.
Regards,
Aparna
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3 weeks ago - last edited 3 weeks ago
Are you adding a record from a table that is 'data' as in the table parent is not application file [sys_metadata]? Only configuration is scoped. The add to update set utility only abuses the update set mechanism to allow moving other types of payloads.
You can probably force the customer update to your scoped update set with a script but I haven't tested if it gives errors when committing. What is the issue with having a global update set for the data?
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3 weeks ago
- Set the Application Scope Correctly: Before doing any work, navigate to the Settings (gear icon) > Developer and ensure the Application is set to your scoped application.
- or
- When you click "Add to Update Set" on a record, the system checks if the record's scope matches the current Update Set's scope. If they match, it works correctly.
