Issue with SOW in Yokohama when opening catalog tasks (sc_task) Hello community,

[Claudia Vasquez]

Hello community,

I'm experiencing an issue with the SOW view. When I open a record of type sc_task (catalog task), the SOW interface gets blocked:

• It doesn't allow navigating between lists,

• I can't go back to previously opened records (case, req, ritm, sc_task),

• The behavior persists even after refreshing the browser.

My instance is on Yokohama, and the SOW plugin is updated to the latest available version.

Has anyone experienced something similar or have any idea what might be causing this?

Thanks in advance for your help!

[Dr Atul G- LNG]

Hi @Claudia Vasquez 

Try repairing the SOW plugin once,
and then try running cache.do.

[Claudia Vasquez]

Hi @Dr Atul G- LNG  

Thank you for your response.

I followed your instructions to repair the plugin and clear the cache, but unfortunately, the issue persists.

I also checked the developer console, and I’m seeing the following two error messages (see attached/screenshot).
Do you have any idea what could be causing them?

Or do you think it would be better to open a case with ServiceNow Support at this point?

Thanks again for your support.

Best regards,

[Dr Atul G- LNG]

Hi @Claudia Vasquez 

Looks like some property issue.
Better to log a case with ServiceNow.

[Ankur Bawiskar]

@Claudia Vasquez 

Was this working fine earlier?

Did you recently upgrade instance and plugin?

If you are sure it was working fine earlier and issue started coming after that then raise a case with ServiceNow team.

If my response helped please mark it correct and close the thread so that it benefits future readers.