I am trying to view a record in sys_user_group table in list view to form view. When I click on the group, I get an error 'Record not found". I checked the url and found that the it's redirected to "label.do" instead of "sys_user_group" table for this particular record. Does anyone have knowledge on how to fix this record ?
The issue is only for that particular record. Also, when I do "Show XML" on list view for that record, this record comes under tag <label>, instead of <sys_user_group>.
This could be bad record in your instance, it may have missing dependent records. Thats why its just showing in list view but you can open it. I would recommend to recreate this group if this is your subprod. Or if you want to fix this you need to create ticket with servicenow and they may be able to fix it from DB.
Thanks Shruti. I am a bit hesitant to recreate this group as it would contaminate the data in prod, as in the exiting master and transactional data that are referencing this group via sys_id would get wiped out if I recreate this group. So I'm looking for any alternatives before reaching out to service now support team,
