Record page in Custom Configurable Workspace not work

Bird1
Mega Sage

Hello,

 

Need help, I do have requirement to create a new Configruable Workspace for 1 Custom App. I have followed the instruction from this helpful link: https://www.servicenow.com/community/next-experience-blog/workspace-essentials-create-a-custom-confi....

 

Problem is even I already created the Record page and just followed the default parameter

            Required Parameterstable, sysId.
            Optional Parametersquery, extraParams, views, selectedTab.
 
Then create List page (follow the above link) and try to test opening any record, it will always show like below picture.
Bird1_0-1750081685041.png

 

Moreover, I already configured the chrome_tab and + icon to create record

        {
        "contextual": [
            "record"
        ],
        "newTabMenu": [
            {
                "label": {
                    "translatable": true,
                    "message": "New Incident"
                },
                "routeInfo":{
                    "route": "record",
                    "fields": {
                    "table": "incident",
                    "sysId": "-1"
                    },
                    "multiInstField": "sysId"
                }
            }
        ],
        "maxMainTabLimit": 10,
        "maxTotalSubTabLimit": 30
    }

 

But when I test, the Tab is working but the + icon to create record doesn't display.

 

Bird1_1-1750081784580.png

 

 I've already updated UI Builder to latest version of Xanadu 26.2.79 but still not work.

 

Can anyone help me provide suggestion?

 

 

5 REPLIES 5

Update, I can fix the missing + icon tab issue. It's my mistake, the chrome_tab record, I selected "string" instead of "json". Once I changed, the tab and + icon are workable.