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Record page in Custom Configurable Workspace not work

Bird1
Mega Sage

Hello,

 

Need help, I do have requirement to create a new Configruable Workspace for 1 Custom App. I have followed the instruction from this helpful link: https://www.servicenow.com/community/next-experience-blog/workspace-essentials-create-a-custom-confi....

 

Problem is even I already created the Record page and just followed the default parameter

           • Required Parameters: table, sysId.
           • Optional Parameters: query, extraParams, views, selectedTab.
 
Then create List page (follow the above link) and try to test opening any record, it will always show like below picture.
Bird1_0-1750081685041.png

 

Moreover, I already configured the chrome_tab and + icon to create record

        {
        "contextual": [
            "record"
        ],
        "newTabMenu": [
            {
                "label": {
                    "translatable": true,
                    "message": "New Incident"
                },
                "routeInfo":{
                    "route": "record",
                    "fields": {
                    "table": "incident",
                    "sysId": "-1"
                    },
                    "multiInstField": "sysId"
                }
            }
        ],
        "maxMainTabLimit": 10,
        "maxTotalSubTabLimit": 30
    }

 

But when I test, the Tab is working but the + icon to create record doesn't display.

 

Bird1_1-1750081784580.png

 

 I've already updated UI Builder to latest version of Xanadu 26.2.79 but still not work.

 

Can anyone help me provide suggestion?

 

 

5 REPLIES 5

Update, I can fix the missing + icon tab issue. It's my mistake, the chrome_tab record, I selected "string" instead of "json". Once I changed, the tab and + icon are workable.