Record Producer - Adding a URL for the end user to select

Annica Smith
Giga Contributor

Hello, 

 

I need to add a URL to a record producer. I would like this URL to be clickable for the user to refer to a policy that we have. I added a variable type of URL, but do not see where to add the URL so that it can redirect the user if they click the link. What's the best way to accomplish this?

 

Thanks,

Annica

4 REPLIES 4

Shruti
Mega Sage
Mega Sage

Try to user Rich Text Label variable type instead of URL

ShrutiW_1-1671686724858.png

 

 

Shekhar Navhak1
Kilo Sage
Kilo Sage

Hi @Annica Smith 

 

Please see below image:

ShekharNavhak1_0-1671688081770.png

 

Once you clicked on highlighted icon you will get option to add URL as shown below,

ShekharNavhak1_1-1671688182011.png

 

 

 

Please mark the answer correct/helpful based on Impact.
Regards, Shekhar

Pavankumar_1
Mega Patron

Hi @Annica Smith ,

If you have URL Variable user can add the URL  or you can give default URL for users.

1. Click on Lock icon to add add URL link below.

Screenshot (533).png

2. You can give URL on default value so that users can see and can go the URL.

Like below.

Screenshot (534).png

or

3. If you are having the policy like below and wants add the URL follow below steps.

Provide and link as below and click on Insert/edit link button.

Screenshot (530).png

4. It will looks like below and you can change the Text as per business need and click OK.

Screenshot (531).png

5. It will give shows the URL Text as below and can navigate once click on that Hyperlink.

Screenshot (532).png

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

Pavankumar_1
Mega Patron

Hi @Annica Smith ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
If not reply and share details.

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar