Record Producer - Adding a URL for the end user to select

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12-21-2022 01:26 PM
Hello,
I need to add a URL to a record producer. I would like this URL to be clickable for the user to refer to a policy that we have. I added a variable type of URL, but do not see where to add the URL so that it can redirect the user if they click the link. What's the best way to accomplish this?
Thanks,
Annica
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12-21-2022 09:26 PM
Try to user Rich Text Label variable type instead of URL
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12-21-2022 09:49 PM
Please see below image:
Once you clicked on highlighted icon you will get option to add URL as shown below,
Regards, Shekhar
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12-21-2022 10:17 PM
Hi @Annica Smith ,
If you have URL Variable user can add the URL or you can give default URL for users.
1. Click on Lock icon to add add URL link below.
2. You can give URL on default value so that users can see and can go the URL.
Like below.
or
3. If you are having the policy like below and wants add the URL follow below steps.
Provide and link as below and click on Insert/edit link button.
4. It will looks like below and you can change the Text as per business need and click OK.
5. It will give shows the URL Text as below and can navigate once click on that Hyperlink.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar
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12-23-2022 03:16 AM
Hi @Annica Smith ,
If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
If not reply and share details.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar