Hello Community,
I'm having a problem with a record producer. I have created a new record producer on the new_call table. When I create a record using this record producer, notifications are not generated. However, if I go into the actual new_call form, and submit the form, the notifications will generate. Any idea why notifications won't generate via the record producer? This is weird because they were generating from the Incident record producer before I deactivated it.
I did notice the incident.events business rule is configured to fire off notifications for several events. I have created something similar for the new_call table but the notifications are still not generating. Again, if I go to the main form view and submit the record that way, the notification will generate.
