record producer resubmssion
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‎06-04-2025 09:59 PM
Is there any way that we can resubmit the record producer once it is rejected.
Since all the fields will be readonly and user cannot resubmit in the backend as we have the access restriction. It has to be done in the portal is there any please help with that.
Any other ways to do this ?
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‎06-04-2025 11:17 PM
Hi @pk2184046
Don’t take me wrong, but let me give you an example. Imagine you’re a manager and one of your reportees logs a record through this RP. It comes to you, and you reject it, saying the information provided is wrong and needs correction. Now, if you follow your example and resubmit the RP as is, it will just get resubmitted with the same wrong information. Would you approve it again, or would you feel frustrated because you already rejected it earlier for the same reason?
So, if you understand this example, you’ll see why this requirement for automatic resubmission isn’t a good idea. Auto resubmitting will just recreate the record with incorrect information again, and human intervention is necessary. Think about it again, mate.
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‎06-04-2025 10:38 PM
record producer is used to simply generate task based records.
what's your actual business requirement?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-04-2025 10:54 PM
Hi @Ankur Bawiskar
User submits the RP when it went to approval if the approver finds any details were incorrect or missing the rejects so that user should be able to resubmit with those correct details.
Any thoughts on this on how to proceed.
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‎06-04-2025 11:09 PM
Sorry but record producer is not a good fit for your requirement.
Why not use catalog item and use the approval logic there?
If you use record producer to re-submit then it will again lead to 1 more record into custom table, it will be unnecessary extra overhead to maintain those many records.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-04-2025 11:26 PM
Since it the records on the custom table and hence we cannot create directly. I know that still we can do this by creating a RITM and then a custom record but client was not accepting in that way.
Can you suggest any other possible way yeah its fine that we can create a one more record but how come user does this ?
