record producer resubmssion

[pk2184046]

Is there any way that we can resubmit the record producer once it is rejected.

Since all the fields will be readonly and user cannot resubmit in the backend as we have the access restriction. It has to be done in the portal is there any please help with that.

Any other ways to do this ?

[pk2184046]

Since it the records on the custom table and hence we cannot create directly. I know that still we can do this by creating a RITM and then a custom record but client was not accepting in that way.

Can you suggest any other possible way yeah its fine that we can create a one more record but how come user does this ?

[Ankur Bawiskar]

@pk2184046 

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[Ankur Bawiskar · Accepted solution]

@pk2184046 

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Did my reply answer your question?

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[AmritaK67631411]

@pk2184046 
ServiceNow record producers typically create records in tables like Incident, Change, etc., and once submitted, the producer form itself doesn’t allow resubmission because it’s a one-time creation process.

One approach you can consider is:

✅ Use a Catalog Item Instead of a Record Producer

• Convert the record producer into a Catalog Item.
• Catalog Items allow request re-submission via the Service Portal.
• You can use Flow Designer or Catalog Client Scripts to handle logic for rejected requests and manage the resubmission process effectively.

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